Kate Kalcevich shares the journey of redesigning Ontario.ca with an accessibility-first approach. She investigates early design choices that led to user frustration and poor feedback, before delving into key decisions that made Ontario.ca the success it is today. Kate explores accessibility as an integral aspect of user-centric design— specifically highlighting the value of user testing, stakeholder buy-in, and learning from mistakes. Participants will come away with actionable insights to embed accessibility into their own design projects.